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	Presenting with Confidence Communicate with Confidence Every Day Call Center Excellence Dynamic Team Presentations Selling with Confidence Training Effectively Executive Consultations Customized Program Design Management Communication	It is essential for your sales people to have effective communication skills when they are face to face with your clients. "Selling with Confidence" gives your sales people the opportunity to polish their communication skills and become more successful when face to face with your clients. Through extensive role-playing and video feedback your sales people can make changes in behavior that will produce more successful sales calls. Studies show that people buy on emotion and justify with fact. Creating trust and believability with your clients is essential in successful selling. Effective communication skills are vital in establishing that trust. Through video feedback, role-play exercises and professional feedback, your sales people will learn how to enhance their selling strengths and modify behavior that is working against them. You’ve often heard the saying, “What you do speaks so loudly I cannot hear what you say”. That is so true in sales. People will often make the decision as to whether they trust someone or not with the first 15 to 30 seconds of meeting them. How your sales people are communicating often speaks more loudly than what they are saying. “"Selling with Confidence"” will help your sales people polish their delivery, questioning and listening skills so that they can develop the kinds of relationships that generate sales and build business. Program Details 2 Days Workshop 2 Consultants Maximum 12 Participants 8 Videotaped Exercises 3 Private Coachings Program Agenda Delivery • Understand non-verbal messages • Practice effective delivery skills • Learn the behavior skills that establish trust • Establishing Authentic Style • Organizing Content: The “Communication Planner” Listening • Consequences of Poor Listening • Listener Assessment- Understanding your listening style • Active Listening • Barriers to Effective Listening Probing • Uncovering the real needs and issues of the client • Understanding the client´s resistance • Developing trust and rapport with the client • Handling Objections • Closing the Sales Call Printable version